AWS Support Plan

https://aws.amazon.com/ko/premiumsupport/plans/

https://console.aws.amazon.com/support/plans/home?#/

Feature comparison

Pricing example

Features	BasicCurrent plan	Developer	Business	Enterprise

Features	BasicCurrent plan	Developer	Business	Enterprise
Customer service and communities	24x7 access to customer service, documentation, whitepapers, and support forums	24x7 access to customer service, documentation, whitepapers, and support forums	24x7 access to customer service, documentation, whitepapers, and support forums	24x7 access to customer service, documentation, whitepapers, and support forums
Best practices	Access to 7 core Trusted Advisor checks	Access to 7 core Trusted Advisor checks	Access to all Trusted Advisor checks	Access to all Trusted Advisor checks
Health status and Notifications	Access to Personal Health Dashboard	Access to Personal Health Dashboard	Access to Personal Health Dashboard & Health APIs	Access to Personal Health Dashboard & Health APIs
Technical support		Business hours** access to Cloud Support Associates via email	24x7 access to Cloud Support Engineers via email, chat, and phone	24x7 access to Cloud Support Engineers via email, chat, and phone
Who can open cases		One primary contact/ Unlimited cases	Unlimited contacts/ Unlimited cases (IAM supported)	Unlimited contacts/ Unlimited cases (IAM supported)
Case severity/Response times*		General guidance: < 24 hours System impaired: < 12 hours	General guidance: < 24 hours System impaired: < 12 hours Production system impaired: < 4 hours Production system down: < 1 hour	General guidance: < 24 hours System impaired: < 12 hours Production system impaired: < 4 hours Production system down: < 1 hour Business-critical system down: < 15 minutes
Architecture support		General guidance	Contextual guidance based on your use-case	Consultative review and guidance based on your applications and solutions
Launch support			Infrastructure Event Management (Available for additional fee)	Infrastructure Event Management (Included)
Programmatic case management			AWS Support API	AWS Support API
Third-party software support			Interoperability and configuration guidance and troubleshooting	Interoperability and configuration guidance and troubleshooting
Architecture review				Access to a Well-Architected Review delivered by AWS Solution Architects
Operations support				Operational reviews, recommendations, and reporting
Training				Access to online self-paced labs
Account assistance				Concierge Support Team
Proactive guidance				Designated Technical Account Manager
Pricing	Included	Starting at $29 per month See pricing detail and sample	Starting at $100 per month See pricing detail and sample	Starting at $15,000 per month See pricing detail and sample

_{*We will make every reasonable effort to respond to your initial request within the corresponding timeframes.}

_{**Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in}_{My Account console}_{, excluding holidays and weekends. These times may vary in countries with multiple time zones.}

AWS 지원 받기

AWS Support Plan 은 기술지원의 개념보다 기술문의에 대한 답변임. 운영 중에 발생되는 오류 / 장애에 대한 기술문의를 티켓을 발행한다 라고 표현

https://docs.aws.amazon.com/ko_kr/awssupport/latest/user/case-management.html

AWS 지원 센터를 연다 → Create case 선택 → 원하는 유형 선택

Account and billing support (계정 및 결제 지원)

Service limit increase (서비스 제한 증가)

Technical support (기술 지원)

Subject 에 한글을 표시하면 한국 담당자가 처리를 할 수 있는데 평일 업무시간에만 가능할 것임. 급하게 처리해야 하는 이슈라면 영어로 쓰면 24*7 지원이 됨.

Contact options Additional contacts - optional 에 필요한 메일도 추가를 해주면 함께 해당 메일을 볼 수 있음.